Backoffice Quality Analyst (Day Shift) - Remote from Bali

Join Acquire Intelligence as a Backoffice Quality Analyst and play a pivotal role in elevating customer experience through meticulous monitoring and feedback. This day shift, remote position based in Bali offers a dynamic work environment where you'll work closely with a team of experts to ensure the highest quality standards. As a Backoffice Quality Analyst, you'll be responsible for monitoring customer interactions, identifying areas for improvement, and implementing solutions to enhance customer satisfaction.

Acquire Intelligence is a leading data analytics company dedicated to providing innovative solutions to businesses. With a strong focus on quality and customer experience, we are committed to delivering exceptional results. In this role, you'll have the opportunity to work with cutting-edge tools and technologies, including Salesforce, Microsoft Excel, and Google Analytics. You'll also have the chance to develop your skills and grow within the company.

📋 Tanggung Jawab Pekerjaan

• Monitor customer interactions and feedback to identify trends and areas for improvement.
• Conduct quality assurance checks on customer data and ensure accuracy and completeness.
• Collaborate with the sales and customer support teams to resolve customer issues and improve processes.
• Analyze customer data using tools such as Salesforce, Microsoft Excel, and Google Analytics.
• Develop and implement quality improvement initiatives to enhance customer experience.
• Provide regular reports and insights to the management team.
• Stay up-to-date with industry trends and best practices in customer experience and quality assurance.
• Participate in team meetings and contribute to the development of quality standards and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 2-4 years of experience in a quality assurance or customer experience role.
• Proficiency in using Salesforce, Microsoft Excel, and Google Analytics.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with data analysis and quality management principles.
• Certification in quality management or a related field is a plus.

🛠️ Keahlian

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