Branch Support Administrator - Loan Processing Specialist

Join Carsome, Southeast Asia’s leading digital automotive platform, as a Branch Support Administrator – Loan Processing Specialist in the vibrant heart of Denpasar, Bali. This is your opportunity to play a pivotal role in ensuring seamless branch operations and exceptional customer service. As a Branch Support Administrator, you will be the backbone of our branch, handling everything from customer inquiries to complex loan processing, all while maintaining the highest standards of efficiency and professionalism.

At Carsome, we are committed to revolutionizing the automotive industry through innovative technology and exceptional service. Our Denpasar branch is at the forefront of this transformation, and we are looking for a dedicated and proactive individual to join our team. In this role, you will work closely with our loan processing team to ensure that every customer’s needs are met with speed, accuracy, and a personal touch.

If you are passionate about customer service and have a knack for problem-solving, this is the perfect role for you. We offer a competitive salary, a dynamic work environment, and the chance to be part of a growing company that is making a real impact in the automotive industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Assist customers with loan inquiries and applications, ensuring they receive clear and accurate information.
• Process loan documents and applications, ensuring all necessary information is collected and verified.
• Coordinate with the loan processing team to ensure timely and accurate processing of loan applications.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Provide exceptional customer service, addressing customer concerns and resolving issues promptly.
• Assist with branch operations, including opening and closing procedures, inventory management, and general administrative tasks.
• Stay updated on industry trends and regulatory requirements, ensuring compliance and continuous improvement.
• Collaborate with team members to achieve branch goals and maintain high service standards.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or administrative roles, preferably in the automotive or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Proficient in using Microsoft Office Suite, including Excel, Word, and Outlook.
• Familiarity with loan processing systems and procedures, such as Carsome’s internal systems or similar platforms.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent. A bachelor’s degree in Business Administration, Finance, or a related field is a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to travel within Bali as needed.

🛠️ Keahlian

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