Application Support Lead (Talent Pool) - Erajaya

Join Erajaya, a leading technology-driven company in Jakarta Raya, as an Application Support Lead and drive excellence in application reliability, performance, and user experience. In this pivotal role, you will lead a dynamic team to ensure seamless application operations, implement advanced monitoring tools, and resolve critical issues to maintain high user satisfaction. This is your chance to make a significant impact on our digital infrastructure and help shape the future of our technology landscape.

As an Application Support Lead, you will be responsible for overseeing the daily operations of our applications, ensuring they run smoothly and efficiently. You will work closely with cross-functional teams to identify and resolve performance bottlenecks, implement best practices for application maintenance, and provide exceptional support to our end-users. With your leadership, we will enhance our application's reliability and performance, setting a new standard for excellence in our industry.

📋 Tanggung Jawab Pekerjaan

• Lead a team of application support specialists to ensure seamless operations of our applications.
• Monitor application performance using tools like Nagios, Zabbix, and Splunk.
• Resolve critical issues and implement solutions to improve application reliability.
• Collaborate with development teams to identify and resolve performance bottlenecks.
• Provide exceptional support to end-users, ensuring high satisfaction levels.
• Implement best practices for application maintenance and uptime.
• Conduct regular reviews and audits to ensure compliance with industry standards.
• Drive continuous improvement initiatives to enhance application performance and user experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in application support and leadership roles.
• Proven track record of leading high-performing teams in IT support.
• Certifications in ITIL, PMP, or related fields are a plus.
• Strong knowledge of application support tools and technologies.
• Excellent communication and leadership skills.
• Ability to work under pressure and meet tight deadlines.
• Experience with cloud platforms like AWS, Azure, or Google Cloud is a plus.

🛠️ Keahlian

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