Customer Support Associate - SaaS Platform Support

Join Sourcefit as a Customer Support Associate and become the trusted voice of our cutting-edge residential software platform. In this dynamic role, you’ll provide high-quality, technical support to global users, troubleshooting issues and guiding them through our platform. Based in the vibrant city of Canggu, Bali, you’ll be part of a team that’s shaping the future of residential property management.

As a Customer Support Associate, you’ll be the first point of contact for users facing technical challenges. Using tools like Zendesk and Freshdesk, you’ll resolve issues efficiently, ensuring a seamless experience for our global clientele. This is a fantastic opportunity to grow your career in a fast-paced, innovative environment, with the chance to develop your technical and customer service skills.

Sourcefit is a leading provider of residential software solutions, serving clients worldwide. With a focus on innovation and customer satisfaction, we’re committed to delivering exceptional service. Join us and be part of a team that’s making a real difference in the residential property management industry.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to global users, resolving issues with our residential software platform.
• Use tools like Zendesk and Freshdesk to manage and track customer inquiries.
• Offer technical guidance and troubleshooting to users, ensuring a seamless experience.
• Collaborate with the development team to identify and report software bugs.
• Assist in the creation and maintenance of knowledge base articles and FAQs.
• Monitor and analyze support metrics to identify trends and areas for improvement.
• Provide exceptional customer service, ensuring high satisfaction ratings.
• Stay up-to-date with industry trends and best practices in customer support and technical troubleshooting.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in customer support or technical support roles.
• Proficient in using customer support software like Zendesk or Freshdesk.
• Strong technical skills, with a good understanding of software platforms and troubleshooting techniques.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-centric approach.
• Fluency in English, with additional language skills a plus.

🛠️ Keahlian

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