Customer Service Representative - Live Chat & Email Support

Join Impact Power Mandiri as a Customer Service Representative and become the voice of our brand! In this dynamic role, you will provide exceptional support to our valued customers through live chat and email, ensuring every interaction is fast, friendly, and fantastic. Based in Surakarta, Jawa Tengah, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring they have a seamless experience with our products and services.

At Impact Power Mandiri, we are a leading player in the energy sector, committed to delivering reliable and efficient power solutions. Our mission is to power progress and improve lives through innovative and sustainable energy solutions. As a Customer Service Representative, you will play a crucial role in maintaining our high standards of customer satisfaction and loyalty.

In this role, you will use our in-house CRM system, Zoho Desk, to manage customer interactions, track queries, and ensure timely responses. You will also be responsible for maintaining our knowledge base and FAQs to provide quick and accurate information to our customers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through live chat and email support, ensuring every interaction is fast, friendly, and fantastic.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Use Zoho Desk to manage customer interactions, track queries, and ensure timely responses.
• Maintain and update our knowledge base and FAQs to provide quick and accurate information to our customers.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the sales and technical teams to ensure a seamless customer experience.
• Ensure compliance with company policies and procedures.
• Provide regular reports on customer interactions and support metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in the energy sector.
• Proficient in using Zoho Desk and other customer service tools.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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