Customer Service Representative (Call Center Agent) - Open to All Experience Levels

Join Foundever, a global leader in customer experience solutions, as a Customer Service Representative in our dynamic call center team. Whether you're a seasoned BPO professional or just starting your career, this is your opportunity to grow in a supportive and fast-paced environment. Located in the vibrant city of Bali, our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung is dedicated to delivering exceptional customer service. We offer a competitive salary of Rp 35000 - Rp 50000 per bulan, comprehensive training, and a chance to work with cutting-edge tools and technologies. Foundever is committed to fostering a diverse and inclusive workplace, where every employee's voice is valued and every idea is heard.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will handle inbound and outbound calls, using our advanced CRM system to manage customer interactions efficiently. This role is perfect for those looking to build a career in customer service, with opportunities for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a professional and friendly demeanor
• Use CRM software to manage customer interactions and track service requests
• Provide excellent customer service by resolving customer issues and answering customer queries
• Follow up on customer complaints and ensure customer satisfaction
• Adhere to company policies and procedures
• Participate in team meetings and training sessions
• Maintain accurate and up-to-date records of customer interactions
• Work collaboratively with team members to achieve daily and monthly targets

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field (fresh graduates welcome to apply)
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in using CRM software such as Salesforce or HubSpot
• Ability to work in a fast-paced and dynamic environment
• Fluency in English (both written and spoken)
• Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required)
• Willingness to travel and work in different locations within Bali

🛠️ Keahlian

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